Our Promise

We promise

  • An excellent airport transfer,
  • A smiling, friendly and professional reception
  • An efficient check-in and passage to your room
  • A comfortable lobby area to relax, work or plan your day,
  • An exquisitely clean, well organized, spacious and homely room,
  • Personalized service, and a team that thrives for your special needs and requests,
  • Efficient and prompt problem solving
  • 24/7 reception, concierge, support, guidance,
  • Real photographs, no changes or photoshops
  • To change or upgrade your room, if you’re not happy with the cleanliness of your room. If we can’t make you happy with that, we guarantee to give you a refund.
  • To change or upgrade your room upon availability, if you don’t like the setting, location or atmosphere of your room or the Property.

 

We do not promise

  • Reception at Taksim Residence and Elmadağ Residence; but you can call the central reception 7/24 and ask all you need
  • Room Service; but our reception and support staff will be there to provide or help you to find whatever you need
  • Big lobby areas; we are a boutique hotel in an old and traditional part of the city. So large spaces are not so common, but you will have plenty of space to enjoy your stay
  • Elevator; Our buildings have 4-5 stories. We don’t have an elevator, but no worries, our friendly bellboys will help you with your luggages
  • Fancy neighbourhoods; we are located in a very authentic part of Istanbul, called Pera or Taksim. Built in 1930’s for state bureaucrats, this area is quite original and there is lots of culture, history and life energy around. If you’re looking to discover a new city a new culture. You’ll love it.
  • Parking Lot: We don’t have a parking place but there are several around and our team will help you to find one.